Shipping Policy

Last updated: October 17, 2026

Thank you for shopping with Dark Collectables. This policy explains how orders are processed, shipped and delivered.

1. Shipping Destinations

Dark Collectables currently ships within Romania.

Available delivery methods and shipping costs are displayed at checkout before you complete your purchase.

2. Order Processing

Orders are prepared for shipment after payment confirmation and product availability verification.

Processing times may vary depending on product availability, order volume, weekends and public holidays.

Products available in stock and preorder products may have different processing and dispatch timelines.

Where a specific dispatch timeframe is agreed or communicated for an order, we will handle the order in accordance with that timeframe and applicable consumer protection laws.

3. Shipping Methods and Costs

Available shipping methods may include courier delivery and parcel lockers, depending on the destination and the services available at checkout.

Shipping charges are calculated and displayed during checkout.

Delivery estimates are indicative and may vary depending on the selected carrier, destination and operational conditions.

4. Order Tracking

When tracking is available, customers will receive shipment information by email after their order has been dispatched.

Tracking updates may take some time to appear in the carrier's system.

5. Preorders

Preorder products may have estimated release dates, arrival dates and order deadlines.

These dates depend on information provided by publishers, distributors and logistics partners and may be subject to change.

We will communicate relevant changes affecting your order when appropriate.

If a preorder cannot be fulfilled within the agreed or legally applicable timeframe, your rights under consumer protection legislation remain unaffected.

6. Mixed Orders

An order containing both in-stock and preorder products may require different dispatch arrangements.

The applicable shipping arrangement and any additional shipping charges will be communicated before the order is placed or agreed with the customer where a change is subsequently required.

We will not impose additional shipping charges after checkout without the customer's agreement.

7. Incorrect Shipping Information

Please ensure that your delivery address and contact information are correct before placing an order.

If you notice an error, contact us as soon as possible at contact@darkcollectables.com.

We will try to accommodate address changes before dispatch, where operationally possible.

8. Lost, Damaged or Delayed Shipments

If your shipment is lost, damaged or significantly delayed, please contact us with your order number and relevant details.

We will investigate the issue with the carrier and provide an appropriate solution in accordance with applicable consumer protection laws.

The customer's statutory rights concerning delivery, risk of loss and non-conforming goods remain unaffected.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Requests will be handled according to the order's fulfillment status and applicable consumer protection legislation.

For further information about withdrawals, returns and refunds, please refer to our Return & Refund Policy.

10. Contact Information

DARK COLLECTABLES S.R.L.

Registered office: Str. Nerva Traian nr. 27-33, sc. B, et. 1, Bucharest, Romania

Email: contact@darkcollectables.com